People looking for missing baggage stand in line and talk to Delta Air Lines baggage at the Delta Air Lines baggage claim area at Los Angeles International Airport (LAX) on July 24, 2024 in Los Angeles, California.
Patrick T. Fallon | AFP | Getty Images
delta airlines The lawsuit was filed on Friday. cloud strike Georgia has accused a security software vendor of breach of contract and negligence after a failure that knocked out millions of computers and canceled 7,000 flights in July.
Other airlines recovered faster than Atlanta-based Delta Air Lines, which said the incident reduced revenue by $380 million and incurred costs of $170 million. A defective software update affected computers running Microsoft’s Windows operating system.
Days after the power outage, Delta hired David Boies of the law firm Boies Schiller Flexner to seek compensation from CrowdStrike. microsoft. Delta sought damages to cover its losses, as well as legal costs and punitive damages.
“CrowdStrike created a global catastrophe by cutting corners, taking shortcuts, and bypassing the very testing and certification processes it advertised for its own benefit and profit,” Delta Air Lines said in its complaint. ” he said. “If CrowdStrike had tested the faulty update on even one computer before deploying it, the computers would have crashed.”
Delta Air Lines said in its lawsuit that it had disabled automatic updates from CrowdStrike, but the update reached its computers anyway. Delta Air Lines claimed that CrowdStrike’s Falcon software created a fraudulent door within Windows that was exploited, but the airline said it never authorized this.
“The havoc that has been caused, in my opinion, deserves full compensation,” Delta CEO Ed Bastian said in an interview with CNBC earlier this month.
CEO George Kurtz apologized for the incident and the company committed to changing its practices to prevent similar incidents. CrowdStrike lowered its full-year outlook in August, citing an outage-related customer commitment package.
“While we aimed to reach an operational solution that put the customer first, Delta has chosen a different path,” a CrowdStrike spokesperson told CNBC in an email. spoke. “Delta Air Lines’ claims are based on disproven misinformation and demonstrate a lack of understanding of how modern cybersecurity works and recovery from failure to modernize outdated IT infrastructure.” reflects a desperate attempt to shift blame for the slowness of
Microsoft discussed various potential enhancements with CrowdStrike and other endpoint security software vendors at its September summit.
WATCH: Delta Airlines hits back at CrowdStrike, claims outage cost $380 million in revenue
