Starbucks’ online ordering app malfunctioned on Thursday, the same day coffee giant Starbucks introduced the service. holiday themed menu.
The outage lasted until Friday, prompting complaints on social media from customers who were unable to pre-order drinks and avoid waiting in line for the second day in a row.
DownDetector, which tracks website and app outages, on Thursday collected more than 2,000 consumer complaints about Starbucks’ app not working. The site also received more than 2,300 reports of problems with the app on Friday.
starbucks app not working
When Starbucks customers complained on X about not being able to use the app, the company responded that “the app’s pre-order and payment features are currently temporarily suspended.”
“We continue to welcome and serve customers in our drive-thrus and in our stores,” Starbucks wrote from its customer service account.
By mid-morning Friday, Starbucks told CBS MoneyWatch that all functionality within its mobile app had been restored. The company did not say why the Starbucks app is not working.
The coffee giant’s app also went down in July. The cause was a major global disaster. Microsoft outage disrupted the industry, airline to health care.
