More than two months have passed since CrowdStrike Holdings’ flawed update Cause IT outages Senior company executives are due to apologize before Congress for crashing millions of Windows computers, grounding planes and halting banking and other business activities around the world.
“On July 19th, we let our customers down,” said Adam Myers, CrowdStrike’s senior vice president of adversarial countermeasures, in testimony due to be presented before a House subcommittee. “We deeply regret that this occurred and are committed to preventing it from happening again.”
According to remarks prepared for Rep. Myers’ testimony before the House Homeland Security Committee’s Cybersecurity and Infrastructure Protection Subcommittee, a global cybersecurity company that provides antivirus software for Microsoft Windows devices released a content configuration update for its Falcon Sensor security software that caused system crashes around the world.
Myers’ statement said the new detection configuration was validated on July 19 but “was not understood by the rules engine of the Falcon sensors, causing affected sensors to malfunction until the problematic configuration was replaced.”
CrowdStrike has since taken several steps to improve its deployment process to ensure such an incident doesn’t happen again, he said.
Delta Airlines threatens to buy CrowdStrike In court over catastrophic power outageThe company said it was forced to cancel 7,000 flights over five days, costing it $500 million. He denied the allegations.Delta Air Lines said it was trying to blame CrowdStrike for its response to the outage.